On Fri, 28 Sep 2007 16:06:44 +1000 (EST) Res <res@xxxxxxxxxx> wrote: How do you reconcile this: > exactly, you dont care, just like we dont when you complain about limited > to 30-50 GB a month with this: > > Odd. I thought you said you had a use cap and cut off your customers service if > > they exceeded it. Or did I get the wrong impression? > > you certainly did get wrong impression, i'm an asshole, I know it and > admit it, but im not THAT much of an asshole :) On a somewhat related note: > its funny though, if a network has a problem (touch wood > its been along time), the customers seem to think its their right to know what > it was, what caused it and ins and outs of everything else, of course they > get told its none of their concern, if it works it working. And if it's not working then I assume that in the absence of a valid reason being offered, you offer your customers a full refund or credit for the period that your service is unavailable? -- MELVILLE THEATRE ~ Melville Sask ~ http://www.melvilletheatre.com
