Charles Curley wrote: > On Sun, Aug 26, 2007 at 02:35:01PM -0400, Todd Zullinger wrote: >> Perhaps it doesn't end with an updated package for the version you >> reported the problem in, but it often means that the bug is fixed >> so future version won't have the same problem. > > Then the maintainer should close the report and specify the > resolution. That way the reporter knows what's happened. If Aaron's > going to go to the effort of preparing a good bug report, answering > questions, performing experiments, etc. he at least deserves that > courtesy. I don't know the details of the reports Aaron was talking about. He did say that there was a lengthy exchange asking for info, which leads me to believe that the maintainer tried to get the needed info. But yes, I agree that bug reports should be acknowledged and closed with some reason, even it's "can't reproduce" or something. > You and Rahul seem to want to make things as easy as possible for > the maintainers. I think that's a fine idea. But it's a two way > street: the maintainers can acknowledged reports, work with the > reporters, and resolve the bugs. A "Won't fix" with an explanation > of why is better than leaving it hanging. Of course. I hope I didn't give the impression that reports should be ignored. What I do think it worth noting is the sheer number of reports and the limit on hours per day. Most maintainers aren't paid to work on Fedora packages, so it seems quite reasonable to expect that a user wanting a bug fixed be patient and understanding if their bug doesn't get the attention they would like. I only recently started to maintain a few packages so I don't have piles of bug reports to deal with as some maintainers do. I certainly intend to reply to every bug report that is filed on any of my packages, but I know that other maintainers with heavier workloads may not be able to do that. What can really help in those cases are volunteers to do some triaging of bugs to weed out duplicates and ask for more info from reports that lack enough detail to enable proper debugging[1]. Basically, since this is a mostly volunteer effort, I get a little defensive when anyone has too many expectations from the volunteers. (I'm not saying that you do, so please don't take that personally. :) [1] http://fedoraproject.org/wiki/BugZappers -- Todd OpenPGP -> KeyID: 0xBEAF0CE3 | URL: www.pobox.com/~tmz/pgp ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Things in our country run in spite of government, not by aid of it. -- Will Rogers
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