Chris: >>> You are correct - However, when creating a ticket (as an agent) for a >>> user, it seems to require the users email address. Tim: >> Instruct users without an e-mail address to use a predefined one? Or do >> some scripting that does it for them. >> >> e.g. none@xxxxxxxxxxx John Summerfield: > That won't work if you want to distinguish between users. I agree that it's a silly workaround, but aren't they also asked to enter a real name? The other obvious hack would be to use some-unique-name@xxxxxxxxxxxx Which would probably require automatic generation of the unique portion, do-able, but there's gotta be something better. -- (This box runs FC5, my others run FC4 & FC6, in case that's important to the thread.) Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists.
