Chris wrote:
I'm looking for some Help Desk / Ticket System for Fedora. If possible, this system should not be dependent on email addresses.Ones I have worked with REQUIRES an email address for a user requesting help. This is not functional when end users call in an issue and do not have email addresses. Any idea would be greatly appreciated!
otrs.
a ticket can be created from phone call or from{/to} email.
custom reports are a bit tricky.
in fedora.
DaveT.
