On Tue, 2007-11-13 at 16:08 -0600, Chris wrote: > You are correct - However, when creating a ticket (as an agent) for a > user, it seems to require the users email address. That works in some > cases but for users that do not have email addresses - its a no go. > Simple because the MySQL database uses the email address as a key. > > I have not figured a way around that. Instruct users without an e-mail address to use a predefined one? Or do some scripting that does it for them. e.g. none@xxxxxxxxxxx -- (This box runs FC5, my others run FC4 & FC6, in case that's important to the thread.) Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists.
