Res wrote: > On Wed, 3 Oct 2007, Ed Greshko wrote: > >> Well, then you are not as creative as I thought you could be. As I've >> said, > > I might be carefree at time, but beleive it or not i'm not stupid :) I > know when and when not to take risks. Then you should also know not to present something as "fact" when you can't support it with verifiable data. Saying something is "true" doesn't make it so. >> FWIW, in a previous post you said: >> >> "you know why? because in 99.7% of the times it IS the customers fault." >> >> You do go on and seem to say that the customer may not be directly at >> fault...but even then you seem to be placing blame on their >> shoulders. If >> that is your attitude and that is what you truly feel about >> "customers" then >> I would be happy not to be one of your customers. > > Correct, how is it ISPs problem that micro$lop sent out a screwed > update, how is it our fault that the users use zone alarm and blocks our > DNS, we provide Internet Access, we are not hand holders nor teachers of > PC's, there are institutions out there that specialise in that, in this > country your avg council run library has these courses, I'm sure they > have teh same elsewhere, so it might possibly not be the customers fault > but its also not our fault that somthing on your pc is preventing you > from using the net. Yup, don't want to be one of your customers. The one thing I do miss about living in the US, especially the mid-west, is when you walk into a store and ask them if they "x" and they "no" or "we are out of stock" and then they tell you what store in the area may have what you're seeking. While it "isn't" their problem they go the extra mile to help. I believe it is what some people refer to as "service". > >> It is almost like saying it is the "Fedora customer's fault" when they do >> "yum update" and their USB ports no longer function. >> >> The problem may be "at the customer's end" but the blame lies not with >> the >> customer. > > it certainly does not lie with the service providor either, ISP's run > "technical support" not micro$lop support, or to be fair, linux or bsd > support, however the people that use linux and bsd generally know what > they are doing and dont need to call tech support just because they have > no idea on how to configure pine or evolution or kmail etc, it is the > CSR's job to provide the settings for services, like DNS ip's, pop3/smtp > homepage access for members, etc, its not our place to teach you how to > use those programs Sounds like you and Wally would make good cubical mates.
