On 3 February 2010 22:53, Aaron Konstam <akonstam@xxxxxxxxxxxxx> wrote: > This problem was minor but in the past I was the system administrator of > a network of 80 Linux computers and a problem with one of the system > components failed and its failure was critical for the running of the > system. No response was offered to my bugzilla request until we were 2 > versions further in the Linux development tree so the repose was > useless. Bugzilla can't be used with that kind of response time. And > that was my whole point. Free software does not generally have an SLA, hence I don't believe the Fedora Bugzilla advertises one either. If you *need* it, then you need to use something which does have an SLA - I would suggest that RHEL, SLES (or Ubuntu with a support contract from Canonical) would be a better fit for someone who's operation depends on a product and are is capable of contributing a fix to the issue themselves. -- Sam -- users mailing list users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
