On Wed, 2010-02-03 at 23:05 +0000, Sam Sharpe wrote: > On 3 February 2010 22:53, Aaron Konstam <akonstam@xxxxxxxxxxxxx> wrote: > > This problem was minor but in the past I was the system administrator of > > a network of 80 Linux computers and a problem with one of the system > > components failed and its failure was critical for the running of the > > system. No response was offered to my bugzilla request until we were 2 > > versions further in the Linux development tree so the repose was > > useless. Bugzilla can't be used with that kind of response time. And > > that was my whole point. > > Free software does not generally have an SLA, hence I don't believe > the Fedora Bugzilla advertises one either. > > If you *need* it, then you need to use something which does have an > SLA - I would suggest that RHEL, SLES (or Ubuntu with a support > contract from Canonical) would be a better fit for someone who's > operation depends on a product and are is capable of contributing a > fix to the issue themselves. > > -- > Sam You are right no SLA in bugzilla. But is bugzilla does not imply a reasonable effort on the part of the developers to try to fix problems it is relatively useless to the users of Fedora. -- ======================================================================= This restaurant was advertising breakfast any time. So I ordered french toast in the renaissance. - Steven Wright, comedian ======================================================================= Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam@xxxxxxxxxxxxx -- users mailing list users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
