On Sun, 2008-01-06 at 17:58 -0600, Les Mikesell wrote: > Dotan Cohen wrote: > > On 06/01/2008, Craig White <craigwhite@xxxxxxxxxxx> wrote: > >> Apple, like Microsoft has a support web site and offers direct support > >> consistent with the fact that they are revenue based and that is the > >> part of why you use a proprietary OS, for their support. > > > > Yeah, right. My father uses some version or another of Windows XP. He > > had to pay $39 for a full year's support just to email a human that > > would help him configure his HP printer. That is on top of the $$$ for > > the OS. Windows (I don't know about Mac) comes with installation > > support free, and no more. Much like a crack dealer. > > > > I just looked, and it seems that the price has since gone up 50%: > > http://support.microsoft.com/oas/default.aspx?ln=en-us&x=16&y=16&prid=3219&gprid=37013 > > With apple, you pretty much have to buy applecare to even get anyone to > talk about defective hardware after the ridiculously short 90 day > warranty or to get any support beyond the free web forum. > > But, it isn't so much about the cost as whether the machine is working > for you or you are working to make the machine do anything. Macs tend > to "just work". --- heck, in this neck of the woods (and I would guess elsewhere too), you have to purchase an additional $100 Preferred Care card to get Apple to look at your computer in less than a week. In some circles, that would be called extortion. The media congratulates Apple's successful business plan. That said, I think that that they are as big if not bigger whores than Microsoft, but just not as successful at it. Craig
