On Tue, 2005-08-09 at 10:45, James Marcinek wrote: > Hello Everyone, > > I'm looking for an Open Source trouble ticket application and want to know if > anyone has any recommendations? LAMP or java based will work. I would prefer one > that is geared up for external customers but I would also be interested in ones > that are designed an internal organization. Any feedback would be great. I recommend Request Tracker: http://www.bestpractical.com/rt/. It is non-trivial to install but the wiki guide for RHEL with fastcgi should be close for fc4. http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide It works nicely with emailed requests from anywhere and a pre-configured set of users per queue that get copies and can manipulate and close the tickets but you should be able to make it work any way you want. -- Les Mikesell lesmikesell@xxxxxxxxxxxxxxxx
