Re: Looking for Open Source trouble ticket solution

[Jeff Voskamp <javoskam@xxxxxxxxxxxx>]

taharka wrote:

> Howdy,
>
> James Marcinek wrote:
>
> > Hello Everyone,
> >
> > I'm looking for an Open Source trouble ticket application and want to 
> > know if
> > anyone has any recommendations? LAMP or java based will work. I would 
> > prefer one
> > that is geared up for external customers but I would also be 
> > interested in ones
> > that are designed an internal organization. Any feedback would be great.
> >
> > I know this is a fedora list but who better to ask about open source 
> > solutions
> >
> > Thanks,
> >
> > James
> >
> >  
> Have a look at, OTRS (Open Ticket Request System) http://otrs.org 
> Pretty feature rich ;-)
>
> taharka
>
> Lexington, Kentucky U.S.A.
Another good choice is RT from http://www.bestpractical.com/

Jeff Voskamp
Information Systems and Technology
University of Waterloo