On Tue, 2003-09-23 at 20:36, Alexandre Oliva wrote: > On Sep 23, 2003, Paul Gear <paul@xxxxxxxxxxxxxxx> wrote: > > > My point was that some people need a longer release cycle without support. > > You mean, without Security Errata? Or is that some kind of support > you would want for the longer release cycle? Do you realize that, the > longer the cycle, the more it costs to keep applying security errata > to old releases? Who's going to pay for that cost? > I was waiting for this to come up. I for one see making updated packages for a given release as "support" but since the RH site discusses phone support as a a part of some offerings the term gets used with different meanings and contexts. This causes a fair bit of confusion. Perhaps as we embark on this exciting adventure of Fedora we should agree on what terms we are going to use for these two very different types of support. I see this as updates vs help but that is not too clear either. I need updates but although I have purchased redhat boxed sets since before 5.0 and cause probably 100 other purchases through recommendations, I can't recall ever using phone support and the only interaction I have ever had with RedHat is through bugzilla. Does anyone else see this as a definition of terms issue? Bret
