On Friday 02 January 2009, Bill Davidsen wrote: >Mikkel L. Ellertson wrote: >> Robert L Cochran wrote: >>> A warranty claim seems so easy, doesn't it? Getting that claim honored >>> is an expensive process. I did this for a Western Digital hard drive, >>> but I had to pay for the packaging and mailing cost to send the hard >>> drive I was making warranty claim for to their testing center. I also >>> had to take the time to prepare the unit for mailing and then actually >>> mailing it. That time is worth money and it cost me close to what the >>> hard drive is worth. The entire decision to replace the hard drive >>> appears to be entirely at Western Digital's discretion; they could have >>> refused to replace it. In my case they decided to. The entire process of >>> replacement took about 5 weeks before the replacement drive was received >>> in the mail. This was not a new drive but a refurbished one. It may have >>> been about as costly but much faster time-wise simply to toss the drive >>> and buy a new one, and I suspect that is why Western Digital has this >>> process in place. >> >> I have had good luck getting Western Digital drives replaced. If you >> run their diagnostic code, or have a drive that will not test >> because it will not spin up, you can go for an advance exchange - >> you have to have a credit card, so they can charge you if you do not >> send the bad drive back. > >Is this a bootable test program, or does it require that you be running > Windows? I've heard of hardware vendors claiming their hardware warranty > only covered use in Windows machines. > And that vendor gets added to my never buy again list, and I write rather noisily so they know it. :-) >> The way it works is that they send you out a replacement drive, and >> you send the bad drive back in the same packaging. I believe return >> shipping was also pre-paid. I do know they had the return shipping >> label printed. I think I just had to drop it off at UPS or FED-X. >> They also included warranty information, as the replacement drive >> warranty expired when the warranty on the old drive expired. >> >> Mikkel > >-- >Bill Davidsen <davidsen@xxxxxxx> > "We have more to fear from the bungling of the incompetent than from >the machinations of the wicked." - from Slashdot -- Cheers, Gene "There are four boxes to be used in defense of liberty: soap, ballot, jury, and ammo. Please use in that order." -Ed Howdershelt (Author) #if _FP_W_TYPE_SIZE < 64 #error "Only stud muffins allowed, schmuck." #endif -- linux/arch/sparc64/quad.c -- fedora-list mailing list fedora-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-list Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
