Robert L Cochran wrote: > > A warranty claim seems so easy, doesn't it? Getting that claim honored > is an expensive process. I did this for a Western Digital hard drive, > but I had to pay for the packaging and mailing cost to send the hard > drive I was making warranty claim for to their testing center. I also > had to take the time to prepare the unit for mailing and then actually > mailing it. That time is worth money and it cost me close to what the > hard drive is worth. The entire decision to replace the hard drive > appears to be entirely at Western Digital's discretion; they could have > refused to replace it. In my case they decided to. The entire process of > replacement took about 5 weeks before the replacement drive was received > in the mail. This was not a new drive but a refurbished one. It may have > been about as costly but much faster time-wise simply to toss the drive > and buy a new one, and I suspect that is why Western Digital has this > process in place. > I have had good luck getting Western Digital drives replaced. If you run their diagnostic code, or have a drive that will not test because it will not spin up, you can go for an advance exchange - you have to have a credit card, so they can charge you if you do not send the bad drive back. The way it works is that they send you out a replacement drive, and you send the bad drive back in the same packaging. I believe return shipping was also pre-paid. I do know they had the return shipping label printed. I think I just had to drop it off at UPS or FED-X. They also included warranty information, as the replacement drive warranty expired when the warranty on the old drive expired. Mikkel -- Do not meddle in the affairs of dragons, for thou art crunchy and taste good with Ketchup!
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