Timothy Murphy wrote:
1. I don't think a simple form with multiple choice answers would call for any significant resources. One could simply report what the responses were, eg 73% of respondents said the DVD installation worked without problems.
It's hard to know what you would Fedora to do. Maybe you can post to Fedora-devel list with more details instead of in middle of a unrelated thread.
2. I don't see how redhat can have any idea of how well their system works, if they have no feed-back.
Who said they don't? Bugzilla, customer contacts, surveys etc. Maybe not the exact same way you expect but it's happening nevertheless.
Judging from this newsgroup/mailing list a high proportion of users seem to have had problems installing F-7. But maybe only people with problems write to the list? Who knows?
You are merely speculating without any data. I could speculate otherwise but doesn't make any difference.
3. The issue of reporting bugs is completely different. In my view this is too complicated, and for that reason only a tiny proportion of people with problems will submit bugzillas.
Like I said before, there is ongoing work on a client solution for this issue. Survey won't give developers the detailed information they need to fix issues in many cases.
Having said that, I've submitted xorg bugs in the past and never had any response. But I submitted an anaconda bugzilla for F-7 a couple of days ago and already have a lucid response: <https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=241991>.
You can't generalize. If bugzilla reports don't get responses and they are important issues you can ask for a update in the report again or post to fedora-devel list.
Rahul
