On Tue, May 30, 2006 at 18:38:22 -0700, Norm <norm@xxxxxxxxxxxxxxx> wrote: > It is almost comforting to hear that the Access providers world wide > work to the same level of non technical ability. > I have had some of the most bizarre and certainly incorrect information > from the clowns, including threatening to disconnected my connection > because I used an outside host provider for my domain name, demands that > I install licensed software that i informed them could not be > reinstalled without the payment of a new fee ( the problem had nothing > to do with the installed software) Frequently they display a colossal > lack of technical knowledge. I recall once their network was down but > they would not admit it. They insisted that I follow their > connectivity test script even when I told them their script did not > apply in my case as I was using a NAT - their response to that > information was "What's a NAT" They then demanded that I disconnect and > connect straight to the Internet with no firewall (I knew their networks > was down si it did not really matter when I had a naked connection to > the net) Of course it all goes to prove you get what you pay for, the > ISPs hire the lowest cost people they can find, unfortunately they have > not learned they usually get what they pay for. The more time Tech > support spends to help a client the more money they save seems to be the > philosophy taught at ISP school. If you are willing to pay a little more and you can get them in your CO, Speakeasy is a cut above other ISPs. I don't think there are as good as they once were, but are still a lot better than the competition.
