Re: High Speed Internet & FC5

[Norm <norm@xxxxxxxxxxxxxxx>]

wwp wrote:

Hello Ed,


On Mon, 29 May 2006 10:39:12 +0800 Ed Greshko <Ed.Greshko@xxxxxxxxxxx> wrote:

  

LeBreton wrote:
    

Hi everyone,

I am French and I just arrived in California. I am using a FC5
distrib on my computer and I would like to get a High Speed Internet
connection like this proposed by AT&T with an External ADSL Ethernet
Modem.

But At&T claims that other distrib than Windows or Mac are not
supported for their DSL connection. :-(

Could I get some advices for the best solution for high speed
internet with FC5?
      

Well, I'm an American, living in Taiwan...but I can still comment.  :-)

When folks like AT&T claim that they only support Windows and Mac what
they mean is that their support folks won't be able to help you if you
run into trouble.  Same holds true in Taiwan.  But, that doesn't mean it
won't work.
    

[snip]

And it's the same here in France w/ French ISP's :-). Anyway most of the
time, it's better NOT to be able to get "support" from them as their level-1
guys only apply the support protocol, which starts at checking if the power
cables are plugged in, and don't have a serious technical background.


Reg
  

It is almost comforting to hear that the Access providers world wide work to the same level of non technical ability.
I have had some of the most bizarre and certainly incorrect information from the clowns, including threatening to disconnected my connection because I used an outside host provider for my domain name, demands that I install licensed software that i informed them could not be reinstalled without the payment of a new fee ( the problem had nothing to do with the installed software)  Frequently they display a colossal  lack of technical knowledge.  I recall once their network was down but they would not admit it.  They insisted  that I follow their connectivity test script even when I told them their script did not apply in my case as I was using a NAT - their response to that information was "What's a NAT"  They then demanded that I disconnect and connect straight to the Internet with no firewall (I knew their networks was down si it did not really matter when I had a naked connection to the net)  Of course it all goes to prove you get what you pay for, the ISPs hire the lowest cost people they can find, unfortunately they have not learned they usually get what they pay for.  The more time Tech support spends to help a client the more money they save seems to be the philosophy taught at ISP school.