James Marcinek wrote: > I'm looking for an Open Source trouble ticket application and want to know if > anyone has any recommendations? LAMP or java based will work. I would prefer one > that is geared up for external customers but I would also be interested in ones > that are designed an internal organization. Any feedback would be great. Hi James, My organization utilizes "helpmeict"[1]. It is primarily used internally by support staff across 40+ sites. We are an .edu supporting ~5500 employees and 60k+ students. We have an "anonymous" page that anyone can use to create/submit tickets, but ticket creation is primarily handled by support staff. The software has been *heavily* modified to support our systems and architecture. HTH, -j [1] http://sourceforge.net/projects/helpmeict -- Jeremy L. Gaddis <jeremy@xxxxxxxxxxxx> "If it's not on fire, it's a software problem."
