On Wed, 2005-13-07 at 04:14 +0530, Rahul Sundaram wrote: > Timothy Murphy wrote: > > >Rahul Sundaram wrote: > > > > > > > >>Your specific bugs may not have been addressed but if you look at the > >>reports, thousands of bugs are being worked upon every week. If you put > >>in bugzilla, you have a way to reach the developers and help keep track > >>of it. Users list is not going to provide you that. > >> > >> > > > >Well, my experience is exactly the opposite. > > > > > > Well you dont have to take my word on it. Generate a report here > https://bugzilla.redhat.com/bugzilla/query.cgi?format=report-table and > see for yourself the stats available > > >I've had great help from the Fedora mailing list - > >and particularly from you, Rahul, thank you - > > > > > Welcome > > >but my experience with redhat bugzilla has not been encouraging. > > > > > Maybe the interactions needs to be improved there. I have been writing a > few guidelines in http://fedoraproject.org/wiki/BugsReports > > >It is not just that my two bugs were not solved, > >I saw no evidence that anyone had looked at them at all. > >I'd really like to feel that there was a mechanism in place, > >and hopefully someone looking over it, > >so that if a bug had not been investigated for say two months > >a reminder would be sent to the person in charge. > > > > > > > A Fedora bug squad has been formed to address more of these concerns. > http://fedoraproject.org/wiki/Bugs. Stay turned for more information. Maybe I was too harsh, in my previous posts. That kind of strategy is what I have been waiting to hear, and is commonplace in many of the opensource projects I have contributed to. It is easier to get help from the FC community, if there is a glimmer of hope that someone is listening and is interested in finding a solution. Less triage would be necessary if more simple answer were provided on the list, rather than telling people to place a bug report first. When I discover a problem, I first check the man pages and documentation, if I don't find any solutions, I use Google only then do I ask on a mailing list. If I don't get any help then I look for bug reports and if there are no bugs that are the same, place a new report. I don't recall the last time I had a bug that wasn't listed a bunch of times in bugzilla, so I haven't added a new one for years. What has been stressful since FC3 is the fact that all the bugs I found had many unsolved entries and appeared to have been closed with an excuse for not resolving the issue, rather than a solution. I am encouraged to see that you are interested in motivating the developers to work with the community in a co-operative fashion rather than the combative one that seems to be prevalent now. I know that speaking for myself at least, if a developer has a helpful attitude I would bend over backward to help, but if they have a snotty holier than thou attitude, I won't give a moments thought about responding harshly or not at all. At the end of the day, I don't have to live with any RH products, but if the developers value their job, they do. RH used to provide the absolute best products in the market until RHL 8.0. I bought many box sets and even had subscriptions for my home machines. I sold a bunch of people of getting RHL Professional, but since then RH has provided me with more and more grief. I can only hope there are others like yourself who strive to get things back on track. > > regards > Rahul > > regards > Rahul
