On Sat, Feb 05, 2005 at 02:00:37AM -1000, Warren Togami wrote: > Key to the problem is that mailing lists are far from the best medium > for end-user support. We need to steer end-users to an entirely > different medium in order to scale effectively. Official project change > in that direction is happening soon. Read the link above for details. I strenuously disagree with your point #1: 1) This would shift ONLY end-user lists, not development lists. Those same engineers are likely to ignore the end-user support lists anyway. Nothing is lost. Actually, some of us like to help out on the end-user side of things *and* hate most web forums. Please at the very, very least, don't do something like the widespread non-threading horrible interface "BB" style forums. Ideally, it'd be something like this: <http://news.lugnet.com/>. Additionally, like Lugnet, it'd be nice if the forums had an NNTP backend. The "how to do a discussion group" problem is already solved, and most web forums just reinvent that wheel horribly badly. I think a web forum could be very helpful to many newer-to-the-net users, but there's no reason not to eat our cake *and* have it too. -- Matthew Miller mattdm@xxxxxxxxxx <http://www.mattdm.org/> --> Fedora Users & Developers Conference, hosted by Boston University <-- February 18th, 2005 <http://fedoraproject.org/wiki/FUDCon1>
