Unhappy customer: "This car I got from you last week doesn't run well at all. Sometimes, it doesn't start and, every so often, it stalls, even
on the freeway at high speed."
Salesman: "Well then fix it. You have the tools."
This is a *users* list. No one is selling you anything in this case. One user is bitching at 4,000 others about something. Regardless of the content of his post and/or its merits if any, there is no "sales" analogy which could possibly be relevant.
-- Rodolfo J. Paiz rpaiz@xxxxxxxxxxxxxx http://www.simpaticus.com