Ted Kaczmarek said: > Say I purchase 10 ES licenses, and I make 1 tech support call in year, I > then become a gravy train. Another person purchases 1 license and makes > 10 tech support calls, this would be a losing proposition. You are falling into the same old trap. Support calls are not the only cost involved with supporting the product. Back-porting fixes, testing, QA, etc. are also a big part of the cost that doesn't fluctuate with have much you call. We are talking about keeping the same major version of software for 5 years and keeping it secure and stable. I'm sure there is a "break even" cost associated with calling support, but the isn't the whole picture. -- William Hooper
