On Mon, 2008-07-21 at 14:20 +0530, aakash sharma wrote: > See, one of the problems with open source is > > "......... > THERE'S NO SUPPORT: Wrong, wrong, wrong! Firstly, there's support with open source software, just the same as closed source. The commercial RHEL has official support, and is open-source, you pay for it, just like you pay for support with some other OS from the evil empire. The cost-free distros have plenty of support, but it's mostly from unofficial sources. And so is a lot of the support for non-free OSs. The other side of the coin is that the non-free OSs have just the same issue. We still have three Windows boxes left, they're official (i.e. non pirate, original equipment with supplied OS), but the only support that's ever been directly available for them is reading the pre-published Microsoft help pages (as much fun to read as asking a lawyer for advice), and unofficial user forums (the one's I've seen are *far* worse than this mailing list). Anything more would require paying for help. > The not-so-good news is that there's no single source of information. > A simple question may result in multiple, conflicting answers with no > authoritative source. > ..." Which isn't unique to open source software, either. I can't think of anybody I personally know who's ever used paid support, for any OS. I doubt any of them could afford it, anyway. I've certainly read about other people using paid support, and I've heard both praise and condemnation. Everyone I *know* users user-support forums, and they all suffer from that problem. Getting pulled in different direction, getting bad advice, and poor asking of questions. But there definitely *IS* support. -- [tim@localhost ~]$ uname -r 2.6.25.10-86.fc9.i686 Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists. -- fedora-list mailing list fedora-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-list
