Re: Fedora Makes a Terrible Server?

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Rahul Sundaram wrote:
Roger Heflin wrote:

And lets take RHEL5 initial release, it did not support file systems larger then 8TB (ext3 only, no XFS), it did not support Areca and 3ware PCIe controllers even though those drivers had been out for 6+ months at the time they shipped RHEL5, and those are most definitely enterprise boards. And the second you add a driver and/or XFS on to RHEL5 you are now tainted and *UNSUPPORTED*.

This is not quite the whole picture. If a third party kernel module is loaded, that module is specifically unsupported assuming a ISV is not involved. If a problem occurs that is not related to the module and you can demonstrate that by reproducing the problem after unloading it, support must be provided.

Rahul


Rahul,

Yes, only if you have a separate support contract, and even with those the support provide is utter crap. Redhat (and Suse) don't seem to have an escalation procedure that actually works for anything serious, at the customer level you have to jump through more hoops that any of the kernel.org developers require, mainly because you have to spend days or weeks attempting to get past the stupid useless suggestions of the first line support people that have no clue that kernel deadlocks/crashes are almost impossible to cause with userspace mis-configurations, and keep suggesting new userspace related things to change to correct the issue, it is very clear that they are trained not to attempt to solve everything, and don't understand when to pass it up.

                       Roger


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