On Wed, 2007-06-06 at 22:33 +0100, John bowden wrote: > Over here in the UK most of the banks, insurance companies and ISP's > billing departments tell you that the phone call may be recorded for > "training" purposes. We get that, too (recorded or monitored). I've often wondered what they'll do if you said, "no". I have once told a government department that I did mind being put on hold (I'd been bounced about from one phone to another, because none of them had an answer, and they'd just forwarded the call on, hoping the next person might, but without checking). It forced the person who I spoke to, to find the answer out for me. ;-) -- (This box runs FC6, my others run FC4 & FC5, in case that's important to the thread.) Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists.