Ralf Corsepius <rc040203@xxxxxxxxxx> writes: > Mime-Version: 1.0 > > On Fri, 2006-07-14 at 09:51 -0500, Les Mikesell wrote: > > On Fri, 2006-07-14 at 10:17 -0400, Paul Michael Reilly wrote: > > > I am looking for an issue tracking tool running on Fedora, preferably > > > open source, that will accept incoming email replies to a comment on a > > > particular issue as a new comment for that issue. I think Bugzilla > > > can do it but I haven't figured out yet how to make it work. Does > > > anyone with experience using rt3 or trac know if either of these tools > > > supports such strong email integration? > > > > RT3 interacts very well with email and it is now packaged in fedora > > extras so it shouldn't be difficult to install. > It's in FE for > 1/2 year, and haven't receive _any_ PRs on it since > then nor complaints about configuring it since then. Get ready. I'll have some for you real soon now. Here's a start: I found no simple, clear instructions along the lines of "Got Fedora 5? A Web server already installed? Sendmail already set up? Well then, here's what you do: ..." Instead, I found a README.fedora that was inadequate at best, various documents at the Best Practical web site for RT that were helpful but very confusing and required a large degree of liberal extrapolation. I eventually got RT up and running by it is still not quite configured to do what I want on FC5. I intend on doing it again and capturing the experience to the RT wiki so that those smarter than I can update the page and fix my mistakes. If you would like to describe what you did for your Fedora installation and configuration it might prove useful for my second and subsequent attempts to get RT set up. I'll copy what you provide to the Best Practical wiki. The really good news is that RT looks like it will serve my purposes quite nicely. I'm looking forward to having it operational asap. > > I haven't used that > > version myself so I'm not sure what you have to do to set up the > > web service and email aliases. > You'll normally have to set up a database (default: mysql), a web-server > and an email alias. This all is straight forward and shouldn't be much > effort. I found the web setup to be very much a pain in the ass. Why on earth does the Fedora RPM put the rt web pages in the web server root instead of the document root? This is just plain insane. And I also think the Fedora RPM should take care of post download setup to the largest degree possible. If you are the maintainer, I hereby volunteer to help. > The real effort is in configuring rt3 in for personal purposes (defining > "roles", implementing GUI candy etc.). This can easily become > non-trivial. I haven't got that far yet. One thing at a time. I think the first thing to do is establish what behavior is desired for a Fedora based install. I also think this should be captured in some wiki with README.fedora simply providing a reference to the wiki. Your opinions? Suggested wiki? -pmr
