Re: Why questions don't get answered, or "No, I've already RTFM, tell me the answer!"

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> On 12/28/05, Ow Mun Heng <Ow.Mun.Heng@xxxxxxx> wrote:
>> On Wed, 2005-12-28 at 19:58 -0800, Charles Heselton wrote:
>> 
>>>> [mailto:fedora-list-bounces@xxxxxxxxxx] On Behalf Of Charles Howse
>> 
>> 
>>> *Most* people answer, if they know.  Or
>>> point if they can.  What I've found, is that at least 2 out of 3
>>> times, when I go to google someone's problem, the answer is usually
>>> in the top 10 links found.  For people that are particularly active
>>> on lists, this can be frustrating.
>> 
>> yes. This is very true. And bear in mind that perhaps as much/as less as
>> 50% of people in this list actually do take the time to solve the issues
>> for you. They're not support staff but they do it out of wanting to
>> help.
>> 
>> The manner in this the question is asked is also pertinent to getting
>> some answers. eg: They would have liked for the OP to at least have
>> researched the question by themselves (no spoon feed) with a min of
>> google (though of course the sequence/choice of search parameters will
>> make/break the query) and perhaps some archive searching. (eg: like me,
>> I have like 2 years worth of List archive which I consult before
>> shooting an email to the list. That and the fact that I don't have I-net
>> access at work, (only email ), so I make that clear as well.)
>> 
>> 
>> That's my 2 cents.
>> 
> 
> Much of this bashing would be alleviated if Red Hat, a publically held
> and for-profit company, put some real effort into incorporating a
> decent search engine for the archives.

BIG, BIG, BIG AMEN!!!



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