Re: Earthlink not helping.

[Lokrin <redhat@xxxxxxxxxx>]

Lokrin wrote:

> Sorry if this isn't an appropriate topic but I'm at a loss.  Earthlink 
> refuses to help.
>
> Ok, I've been running redhat/fedora on my home computer for about two 
> years now.  I've had service with Earthlink for over five years.  A 
> couple of months ago I went into the hospital for a partial foot 
> amputation.  I wasn't able to pay my ISP so they deactivated my 
> account but kept it on their servers.
> I was able to pay them a couple of weeks ago.  They reactivated the 
> service.  Now I can log into the ISP and it accepts the name/password 
> fine and I stay on line.  However, email and browser can't find any 
> servers.  Everything is the same as before.  In fact I am currently 
> using a Seanet account on the very same computer right now and have 
> been for three weeks.
>
> Earthlink support on the phone refuses to even look into the problem 
> because I run Linux.  Everythingon my end is ok, I believe, but they 
> won't even bother to check their end.  On-line support is as bad.  I 
> need to click on operating system and once I click on Unix-Linux-Other 
> I get a pop-up saying that they can not give me help.
>
> I'm hoping that someone here that uses Earthlink can go over the 
> settings with me.  I'm on dial up 56k on the only phone line I have.  
> I'm running FC2 and KDE and using Thunderbird and Firefox.  I've 
> everything set up using SYSTEM SETINGS > NETWORK.  The modem should be 
> configured ok, since it works with Seanet.  And everything in the 
> Earthlink section (ppp1 or ppp0.  I'm using ppp2 for Seanet) looks ok 
> But I'd like to double check.
>
> Or does anyone else have some helpful info?  I don't really want to 
> get rid of Earthlink, but I'm not going to pay when I get no real access.
>
> If this is a bad place for this, does anyone know of another list or 
> forum I can try?
>
> Thanks
>
> Lokrin
I'm going to wait another day or two and then just drop my service.  
And, considering I have not been able to get anything (other than email 
via the other account) They better not charge me.  I'm supposed to pay 
for service, not lack thereof.  And Earthlink has always been helpful 
for the five years I've been with them.  *sigh*