On Sun, 2005-02-13 at 18:01 -0500, Kunal Shah wrote: > Major problem using Linux as server is the Support. As such we don't > have proper support for Linux operating system. I understand that we do > have lot of users and mailing list and people involved with Linux > community are kind enough to share experience and solutions however, > what about SLA ( Service Level Agreement)? . > > Although I know Linux is much more stable them windows, I cannot > convince my upper management to use it because of only one question. If > anything goes wrong in production, what is our SLA to resolve the issue > and get it back on board. Ummm your trolling right??? At least two of the commercial Linux Distributors will give you a SLA for their "Enterprise" products ... Redhat, SuSE/Novell and I believe Mandrake will also. You can also higher out to several 3rd parties for support (can't think of any names off the top of my head) I had looked at this when Redhat had dropped support for RHL and we decided we did not *need* a 3rd party. No OS vendor AFAIK provides a SLA unless you have a yearly contract with them, so I say the ground is pretty level there. Paul
