On Thu, 2004-07-08 at 19:41, David Maier wrote: > My best experience is lurking on the newsgroup that Corel set up for > WordPerfect support, which uses a volunteer support network. They have > a set of FAQ's, and for repetitive questions, they simply reply with the > link to the particular FAQ; The hard way is to collate them over 6 years or so :-) This list (I'm new to it, 3 days) has nuggets, but is basically way too high volume. I guess some topics would cross boundaries, but a split seems appropriate, perhaps with a target of < 100 per day? regards DaveP
