Arron, I'd like to help. Please contact me directly. There is a lot (make that A LOT) of material out there that we can use as examples and, with the current maintainers permission of course, direct sources for much of the user side of this. To all: If you know of any good documents of this type, please submit links... Thx. I had worked all day to a reply to the previous thread, and then after the fourth rewrite (I kept dropping into either rant or lecture modes...) I decided to give it a rest. Last night, having a couple of beers with a friend, we hit upon what I think is the key to this, though. And you've actually summed it up nicely with the new thread subject. This isn't just another linux geek fourm. This is the one and only 'Official' support location for Fedora Core stable releases. Yes it's a volunteer effort, but that doesn't change the fact that what we're really doing here is providing customer support, for customers of all levels. What we really need is a document describing appropriate procedures for those who volunteer to provide that support. I know I'm new to THIS list, but I've been in the business for going on 25 years. I the short time I've been an active member (less than a week...) I've seen several question posters who have been PO'ed enough to start rants (like the one that started this). OK, so SOME ranting is good. :-/ But, and I think this is much more important, I have see at least two absolute newbies who admitted they didn't know anything in their post, get shot down for breaking some point of netequette they'd already said they didn't know. One left what was actually a very polite parting shot. The other just stopped responding without ever getting an answer. I haven't gone looking for others, those two examples were maddening enough. Finding more would just do bad things for my blood pressure. OK, see what I mean! [Rant Off] The whole point of this list is to be THE place for Fedora Core users of all competencies to come when they need help. There are no guru's and there are no stupid users. There are simply many people, from all over the world, with infinitly varying skill levels, all coming together in one place to further a common goal. Respect and patience should be our guides. Eric Diamond eDiamond Networking & Security 303-246-9555 eric@xxxxxxxxxxxx
