-----Original Message----- From: "Matt H." <helios82@xxxxxxxxxxxxxxxx> Sent: Mar 9, 2004 5:44 AM To: fedora-list@xxxxxxxxxx Subject: Re: Fedora support etiquette, need suggestions On Mon, 08 Mar 2004 20:38:04 -0800, Aaron Matteson wrote: >> Andrew Robinson became daring and sent these 0.7K bytes, >>> Aaron Matteson wrote: >>> > >>> > >>> >Second, i would like to use my previous post to point out that perhaps >>> >there needs to be a manifesto of sorts to show people where and how to >>> >look for desired information. I would not mind undertaking this task >>> >with >>> >the help of oen or two others using the standard fedora/redhat >>> >documentation methods. >>> > >>> >Anyone up for this task besides me? >>> >ESR already has a document on this topic. Is this not adequate for >your goals here? >>http://www.catb.org/~esr/faqs/smart-questions.html >-- >Matt I was going to recommend the above document, but it looks like someone beat me to it. It's a bit harsh, but it's good reading, and it addresses the basic frustration experienced by people with a lot of knowledge who are giving techincal support for free when they encounter people who are not even willing to help themselves. I'd also recommend RFC 1855 <http://www.dtcc.edu/cs/rfc1855.html>, which explains basic netiquette, especially the part on "one-to-many" communications. There are already a few decades of internet culture out there to learn from, so I'd hate to see someone reinvent the wheel, when a lot of this has already been worked out. When I first started using the internet (around 1991) this type of thing (documents on basic netiquette) was given to every new user by their ISP, but it just doesn't happen anymore.
