For reference: http://www.redhat.com/software/rhel/purchase/ Charles Bronson said: > So Red Hat could have three support options: > 1- Full phone support with full RHN access "Premium Editions" Web 24/7 for 1 year Phone 24/7 for 1 year Web SLA 1 Business Day Phone SLA 1 Hour > 2- Email only up to 72hr response time with full RHN access "Standard Editions" Web 24/7 for 1 year Phone 9a-9p ET M-F for 1 year Web SLA 2 business days Phone SLA 4 Hours > 3- Only full RHN access. "Basic Editions" Web 24/7 for 90 days Phone 9-5 ET M-F for 90 days No SLA Looks like Red Hat is a step ahead of you. -- William Hooper
