sysadmin probs; help needed

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I started to register and try out . It said to download softphone "communicator" and ... well, it was a .exe file. First red flag.
The screen said enter user info, so I enter my user name, tom.  Guess what?

The app froze, I decided I didn't like this .exe thing, and restarted computer. Now, when I bring up network dialog, which requires root privileges, it won't accept root password, but will accept user tom's password.
I need to correct this.  Suggestions?
Thanks, Tom

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