On Monday 18 September 2006 23:24, Robin Laing wrote: > I know that this may seem obvious but are they using IE with Active-X > enabled? > > There is a an unpatched hole that is being exploited. > > http://www.theregister.com/2006/09/18/ie_flaw_warnings_grow/ > No. For years she has used Mozilla. While removing IE is problematic, removing all links to it is easy, and I have being doing that when setting up home boxes for years. > You only mention anti-virus. What about adware/spyware scans? > I'll check that out. > What about a scan with a different anti-virus software package? > > All it takes is one visit to one site that has a bad link. It has > happened that a good site will have a bad advertising link that will > infect the machine making it a bad site. > True. I'll be very surprised if this is the case, though. She is away now for a week, but I'll check out spyware etc. when she comes back. > I have had to use an XP machine that was supposed to be up to date and > the number of spyware/adware applications took me by surprise. My first > day was just cleaning the computer. > I have great faith in Kaspersky as an AV product, providing the updates are kept very regular. All my family use it, and it has always proved efficient. > Good luck. As Microsoft's has suggested, re-installing is sometimes the > only sure fix. > I'm convinced that the problem is related to the network folder showing old links and not retaining the result of a new scan. (I'm not saying that it is the cause, just that it is part of the same problem.) When I have access to the laptop again perhaps I should explore where those links are kept. I presume they are somewhere in her user profile. Maybe if I deleted them I could get it to accept the new ones. Thanks for your thoughts. I'll follow them up as soon as I can. Anne
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