On Tue, 2006-05-30 at 12:39 -0400, Lonnie Cumberland wrote: > Greetings all, > > I greatly apologize for asking this question on the forum but I was not > sure where to find out good information on this topic. > > We are setting up a Fedora server and on that server, I need to locate > some good web based software that will allow some tech support > consultants to login, enter information on a customers support issues, > and something that will track the amount of time that the tech spends > resolving a customers issue. > > I am thinking that this is some type of IT consultant time tracking > software that we can add many consultants and they can help to resolve > customer IT issues and then we could know what the consult did and how > long it took them to resolve the issue that might be in terms of hours, > or possibly days depending on what was needed. > > Could someone please point me in a good direction to find some software > that we can install on our web server for this? I'm not sure about the timetracking part but two issuetracker/support packages that come to mind are RT and OTRS. Regards, Patrick
