Sometimes it's worth lying to them. Just say you have Windows, but you're not at the PC, and you just need to know what options to set. I've stopped one "support" person from giving me the click on this, click on that, routine, and just asked them for the connection and service details I needed to plug into my system. I think you could almost hear the relief as several minutes of explanations just got side stepped into just having to tell me about three or four parameters. -- (Currently running FC4, occasionally trying FC5.) Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists. -- fedora-list mailing list fedora-list@xxxxxxxxxx To unsubscribe: https://www.redhat.com/mailman/listinfo/fedora-list
I agree. Before they started supporting routers I had to call them about something. When they found out I had a router they said they didn't support that. I told them I wasn't looking for support on the router. Just confirm that you can see the high speed modem, give me the settings I need for PPOE, and I'll take care of the rest. If the problem is not with their equipment or the settings then I'll take care of trouble shooting. Search engines and lists such as this one will help you beyond help desk. And you'll learn a lot more in the process. Not just "click on this, then that, and now this". Instead you'll get detailed instructions from experienced trouble shooters. Jacques B.