On Thursday 29 December 2005 11:12, Charles Howse wrote: > So how do we balance the amount of information we give vs. > avoiding verbosity vs. "Oh, I see the OP has already tried what I > was going to suggest." vs. getting the problem solved? I doubt you'll find a magic formula. Think "conversation". In general, pretend you're on the other end of the conversation and are answering someone else's identical question. Give as much information as you think you'd need to answer it. If we find your question isn't detailed enough, we'll likely ask you for more info or point to where you can find more information regarding your question, including the manual, if that's all we can think of at the time. Regards, Mike Klinke