On Tuesday 16 August 2005 5:52 pm, Glenn Meyer wrote: > Thomas Zehetbauer wrote: > > I beg to differ with you. I use several for the incoming mail to my > home domain .........................etc First, I'd like to thank everyone who has posted to this thread. There are a number of people now watching this thread to see the responses I'm getting to my query. To Glenn: It's nice that you've had such a positive experience. Ours has been quite different. Beginning two weeks ago, we started getting e-mails bounced back to us from a variety of sources. Calls to our ISP yielded a frustrating response - we were told they were 'working' on it, and that SORBS appeared to be demanding money to be removed from their list. This seemed fairly outrageous to me, and I chalked the explanation off as a brush off. It turns out I was wrong. SORBS does indeed demand money for certain kinds of removals. Further, they are unresponsive. Further, their site is broken in at least one vital respect. Regarding the unresponsiveness, here are excerpts from an email I received from my ISP's President on the subject: ************************************************************************* 'We've been trying to work with SORB's to resolve the blocking problem, however, they will not respond to our repeated attempts to reach them. We have followed all of their required protocols but it seems to go nowhere. I even offered to pay the fine personally and they still won't respond. This is what we know so far: 1.) The fine would not apply to our situation, it's a spamtrap situation. 2.) Even if we wanted to pay the fine we couldn't, they don't respond to support ticket requests. 3.) We are looking to try a work around a little later this week, but we can't guarantee it will work. I wish I could give you better news, but SORBS has placed an unreasonableWe've been trying to work with SORB's to resolve the blocking problem, however, they will not respond to our repeated attempts to reach them. We have followed all of their required protocols but it seems to go nowhere. I even offered to pay the fine personally and they still won't respond. This is what we know so far: 1.) The fine would not apply to our situation, it's a spamtrap situation. 2.) Even if we wanted to pay the fine we couldn't, they don't respond to support ticket requests. 3.) We are looking to try a work around a little later this week, but we can't guarantee it will work. I wish I could give you better news, but SORBS has placed an unreasonable burden on us and probably other undeserving ISP's and not cooperated or provided us with anyway out of the trap. I'm having difficulty understanding why people would want to use their service, if they're blocking everybody, including the good guys, this may cut down on Spam but it's placing an onerous and unreasonable burden of others. We'll keep you posted on any success we may have in creating our own in-house work-around solution. burden on us and probably other undeserving ISP's and not cooperated or provided us with anyway out of the trap. I'm having difficulty understanding why people would want to use their service, if they're blocking everybody, including the good guys, this may cut down on Spam but it's placing an onerous and unreasonable burden of others. We'll keep you posted on any success we may have in creating our own in-house work-around solution." ********************************************************************* In regards to the SORBS website, they do allow you to do a database lookup, which I did. It returned a negative value. However, I noticed I'd plugged in an incorrect address (which by the way, I got returned to me as the address of our ISP's mail server by another blacklisting lookup service). When I tried to do a second lookup, I got a message that I'd been 'throttled' - the explanation was that they only allow ten lookups per hour - BUT, I'd only done ONE lookup! So, I ask, who in the hell are these services? One returns an incorrect address as that of my ISP's mail server. Another has blacklisted my ISP, but doesn't respond to repeated attempts to deal with the matter according to their own published guidelines. What gives them the right to set themselves up as judge, jury, and prison staff? This matter is starting to seriously interfere with our company's business - this is my livelihood we're talking about, now. -- Claude Jones Bluemont, VA, USA
