Re: Earthlink not helping.

--- Lokrin <redhat@xxxxxxxxxx> wrote:

  

Sorry if this isn't an appropriate topic but I'm at
a loss.  Earthlink 
refuses to help.

Ok, I've been running redhat/fedora on my home
computer for about two 
years now.  I've had service with Earthlink for over
five years.  A 
couple of months ago I went into the hospital for a
partial foot 
amputation.  I wasn't able to pay my ISP so they
deactivated my account 
but kept it on their servers. 

I was able to pay them a couple of weeks ago.  They
reactivated the 
service.  Now I can log into the ISP and it accepts
the name/password 
fine and I stay on line.  However, email and browser
can't find any 
servers.  Everything is the same as before.  In fact
I am currently 
using a Seanet account on the very same computer
right now and have been 
for three weeks.

Earthlink support on the phone refuses to even look
into the problem 
because I run Linux.  Everythingon my end is ok, I
believe, but they 
won't even bother to check their end.  On-line
support is as bad.  I 
need to click on operating system and once I click
on Unix-Linux-Other I 
get a pop-up saying that they can not give me help.

I'm hoping that someone here that uses Earthlink can
go over the 
settings with me.  I'm on dial up 56k on the only
phone line I have.  
I'm running FC2 and KDE and using Thunderbird and
Firefox.  I've 
everything set up using SYSTEM SETINGS > NETWORK. 
The modem should be 
configured ok, since it works with Seanet.  And
everything in the 
Earthlink section (ppp1 or ppp0.  I'm using ppp2 for
Seanet) looks ok 
But I'd like to double check.

Or does anyone else have some helpful info?  I don't
really want to get 
rid of Earthlink, but I'm not going to pay when I
get no real access.

If this is a bad place for this, does anyone know of
another list or 
forum I can try?

Thanks

Lokrin

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I have tried reading here
http://www.earthlink.net/dialup/faq/
and do not get very far with their help.  However, I
do recommend that you read 
http://linmodems.technion.ac.il/post-install.html
For some pointers and find out what is wrong with the
connection.  On a similar note, I helped connect a
friend using Fedora with an ISP that offered no linux
support.  I tried applying most of the techniques in
the post-install help from linmodems suport page. 
Since I am also on the discuss@xxxxxxxxxxxxx page, I
asked them for their help and they guided me along. 
To make a long story short, run system-config-services
and check which services are on/off.  This helped us
greatly since we could connect but no internet, could
not ping anything/website.  Some services like 

NFS is a popular protocol for file sharing across
TCP/IP networks. This service provides NFS file
locking functionality.

and

nifd
This is a daemon which runs on Howl clients to monitor
the state of a network interface.  nifd must be
running on systems that use autoipd and mDNSResponder
to automatically obtain a Link-Local IPv4 address and
do Zeroconf service discovery. nifd should not be
running otherwise

also at boot time, if you have a network configured
the modem will never connect you need to activate it
(as root user;  su - root) with 
ifconfig eth0 down
and check your connection again.

Checking all the services and retrying we could
connect and surf the internet for good.  The machine
was dualbooting Fedora Core and windows 2000 and to my
friend's surprise he could connect using Linux and no
longer with windows.  It took us a while to fix the
problem, but it did work.  Please try with the above
suggestions and hopefully it will work. 

Kind Regards,

Antonio