On Thu, 2005-05-19 at 17:26 +0200, Alexander Dalloz wrote: > Though people may have the impression email is a real-time service - > it is not. Yes, but it has failed to manage this expectation properly :) Internet mail simply is fast and robust, and this has led a lot of users, especially business users, to expect it to be instantaneous and dependable. Which it is, most of the time. In my experience, delays of more than 30 minutes or so in business to business email will certainly be felt at the service desk... Cheers Steffen.
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