"OK, wait just a minute there, Marco.
This developer is a F/OSS guru and has contributed tons to the Linux community. Your escalating this to the brass at Novell can easily cause a pretty minor issue to get blown way out of proportion. So for all of his hard work you might very well cause him serious trouble. Is that how you reward a guy who has done so much for Linux and Open Source? "
Kudos to notzed for his wonderful contributions. Now he needs a kick in the a** to adjust his crappy attitude.
Sorry to burst anyone's hacker-worshipping bubbles, but that's like saying the high school star quarterback should get a pass when he gives some band geek a swirlie. If you act like a jerk-off, you're a jerk-off regardless of whether you also happen to make positive contributions to "the community." If this guy is such a valuable asset, get him an "interpreter" and keep him away from customers. Would you accept this type of treatment from the cashier at McDonald's?
Why do people seem to think talent = license to do whatever the hell you want?