Kunal Shah wrote:
ummm, you do know that Red Hat Enterprise and Suse Enterprise are under SLA. That is the whole point, when you do RHE or SE you pay for an SLA contract not the software. They are not charging you for the software they are charging you for the SLA agreement for one year. You can also get multi-year SLA's too.Major problem using Linux as server is the Support. As such we don't have proper support for Linux operating system. I understand that we do have lot of users and mailing list and people involved with Linux community are kind enough to share experience and solutions however, what about SLA ( Service Level Agreement)? .
Although I know Linux is much more stable them windows, I cannot
convince my upper management to use it because of only one question. If
anything goes wrong in production, what is our SLA to resolve the issue
and get it back on board.
Yes if you use Debian or Fedora for your server you don't have an SLA, but neither Debian or Fedora try to portray themselves as the ultimate solution for businesses. If you need a business class OS with an SLA, that is what Red Hat and Suse have been selling for all these years, they sell an SLA with Linux. Seriously I am astonished that I would have to point this out to anyone.
Gerald
