Dont know about small business and individual user. As I said, usally we dont pay much attaintion if we dont have things get done for individual user. However for big corporate, this is the stretegy from microsoft.
Regarding the response, i must say i was impress. That person was knowing everything about how should a system / kernel behave in what kind of situation.
Anyways, point of discussion is not how MS support is better then Linux support or visaversa. Point of discussion is what is the reason Linux is not that much impressive in huge organization ( i know linux is widely being used in boing and some of the big organization), but that is the question i am always being asked - on the support.
It begins to appear as though you're in an area where most of the businesses you're aquainted with are MS shops. It may be as simple as lifting your site's just a wee bit higher on the horizon of your circle of experience to see that there are a lot of businesses out there using Linux in the production as well as the development environment.
-- Mark ----------------------------------------------------------- Paid for by Penguins against modern appliances(R) Linux User Since 1996 Powered by Mandrake Linux 8.2 & RH Fedora Core 3 ICQ# 27816299
