On Tue, 2004-04-06 at 13:20, redhat wrote: > Anybody out there familiar with some helpdesk software? I found some > called "teacup" that runs as a cgi and used Postgres but I wanted to see > if I could find something that was PHP/MySQL based. Any ideas out > there? > thanks, > DF > I co-wrote something called issue-tracker (www.issue-tracker.com) it runs on either Postgres or MySQL (it's been ported to Oracle, but I don't think we host that version at the sourceforge site). It's coded in php. Red Hat uses it for high touch enterprise support contracts. It has a gui interface, but you can interact via e-mail (eg you can get an e-mail on your pda and respond, assign, etc). It can send an SMS page as well. Lotsa good stuff you'd want in a ticket tracking system. --jeremy
