Re: Fedora support etiquette, need suggestions

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Aaron Matteson wrote:

How such a query should be handled:
*Nudge in the right direction
*At the very least a link to bugzilla
*If it is simple enouph just tell how to fix it
*There is much to be said for researching a problem for ones self, so i
do not think every situation demands a solution as to an explaination of
the given issue.



I believe that if the answer is in a place the person really should have checked (ie, in the FAQ) the general list members should not answer it. Instead a single designated person, or group of people, make a single reply to check the FAQ, and give a link to it.

--
Scott Burns
Mirrabooka Systems

Tel +61 7 3857 7899
Fax +61 7 3857 1368






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