On Sun, 2003-08-17 at 12:18, Michael Schwendt wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > On Sun, 17 Aug 2003 07:27:03 -0700 (PDT), James J. Ramsey wrote: > > > The problem is this. Say I'm a Red Hat user without > > broadband or a CD-writer. I try to find a way to get > > the latest Red Hat 10 CDs. Since Red Hat won't be > > selling Red Hat 10 via retail, my *only* alternatives > > will be to find a friend who can burn CDs or to get > > the CDs from CheapBytes, CheepLinux, etc. How am I > > expected to know that Pink Tie 10, Blue Jacket 10, > > etc., are just Red Hat 10 is disguise? Am I expected > > to rely on the grapevine alone? > > The product description on such sites usually contains a hint, such > as an explanation that the distribution on the CDs is the one from > "the leading Linux distributor from the U.S. with just the name > changed to not violate trademark laws". Sometimes they even write > explicitly something like "the content of these CDs is identical to > the downloadable version of Red Hat Linux". Or the product is called > "Green Shoe Linux 7.3 Valhalla" which is enough a hint for those who > know. Why not offer different support URL and numbers for the RHL project? I.e., any numbers/URLs/whatever in documentation (and thus that CheapBytes or whoever would duplicate) direct to more informative messages. I.e., make the support phone number for RHL play a recording about "RHL is a free product that does not include support. To purchase and receive support for a single incident, press 1 now. To purchase a support subscription, press 2 now. To receive support on our commercial Redhat Linux Enterprise series, press 3 now." Or whatever. Of course Enterprise would have a separate number, so as not to confuse Enterprise users calling in. THe same goes for the website. If the user brings up the Redhat Linux support page, it could display a very informative message, not just "you must buy support." Something like, "The Redhat Linux Project operating system is freely developed and distributed. No commercial support is offered with this system. You may (link)Purchase Support from Redhat, or contact the vendor of your installation media for more support options." Or whatever. I'm not fluent in Friendly Marketing Speak. ~,^ > > - -- > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.2.2 (GNU/Linux) > > iD8DBQE/P6q80iMVcrivHFQRAlTDAJ46Y9aDbWif5J0sdXwbme5Q+t7vUwCff8D+ > hr388vathnDQVOrGZ4vRtDg= > =WX0J > -----END PGP SIGNATURE----- > > > -- > Rhl-list mailing list > [email protected] > http://www.redhat.com/mailman/listinfo/rhl-list -- Sean Middleditch <[email protected]> AwesomePlay Productions, Inc.