On Sun, Apr 29, 2007 at 07:37:25PM +0200, Andi Kleen wrote:
> > My personal experience with bugzilla is that it's very unfriendly to
> > reporters. IMHO it's suitable for tracking unresolved problems along with
> > debug patches, system information etc., but not for _reporting_ new ones.
>
> What did you find unfriendly?
It is too much complicated for new reporters.
I remember I sent a patch by mail for NTP to people at ISC, and they asked
me to pass through bugzilla because it was important for them to track it.
What initially was a 5 minutes email turned to a 30 minutes nightmare with
doubts at every click, and it was even difficult for me to attach the patch.
Later they replied to me by mail, which I consulted from another address, I
replied and was rejected because it was not the same address... I had to be
very very motivated to use such a crap.
Definitely the tool we need if we want to reduce the number of bug reports!
Just my experience as a bug reporter...
Willy
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