>>>>> "PMR" == Paul Michael Reilly <pmr@xxxxxxxxxx> writes: PMR> I am looking for an issue tracking tool running on Fedora, PMR> preferably open source, that will accept incoming email replies PMR> to a comment on a particular issue as a new comment for that PMR> issue. I don't think bugzilla generally works that way; at least all of the bugzilla instances I have worked with required using the web forms (or xmlrpc) to add information. PMR> Does anyone with experience using rt3 or trac know if either of PMR> these tools supports such strong email integration? I use RT and have found it to work quite well for this kind of thing. You can interact with it via email, web forms or the command line pretty much interchangeably. It knows how to assign new tickets to incoming messages and can associate messages with an existing ticket when the subject header contains the proper bits. I have configured a trac instance but don't recall any configuration which would allow it to receive email. There's also OTRS in Extras which I have no experience with. - J<
