Re: Why questions don't get answered, or "No, I've already RTFM, tell me the answer!"

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The facts are, as I see it, fairly simple.

1. This is a public list and there will always be people coming around
looking for an easy answer. Learn to deal with it.

2. All replies are voluntary, you don't have to answer and are free to
ignore any and all requests for help.

3. Fedora Core, like any other product, will benefit from good customer
service.

The point being, if you do choose to reply to someone, be friendly even
when asking if the person has RTFM. My $.02 says that the people of this
list do a pretty good job of staying civil and friendly. 

When is Core 5 due? Wait, don't answer that, I'll go read the manual.

tepy

*****
"The World is a ghetto, pretty nice one too!"
Red - A Kansas City Wino 1983

On Thu, 2005-12-29 at 10:59 -0600, Les Mikesell wrote:
> On Thu, 2005-12-29 at 09:07, Charles Howse wrote:
> 
> > My first experience with Linux was when I bought a book about Linux that
> > contained Red Hat 5.  Didn't know what a man page was until I finished
> > reading the book.  Today I am still dumbfounded sometimes by the lack of
> > help contained in a man page, or by the over abundance of terms that I have
> > to stop and look up, then try and understand whether that applies to my
> > situation.
> 
> You really have to understand what the shell does to every
> command line before starting a program before reading other
> man pages. The concepts of i/o redirection, wildcard filename
> expansion, and environment variable setting are not repeated
> in the man pages for every program even though they may be
> useful or even necessary.  Man pages are meant to be a reference,
> not a tutorial.  A tutorial should be a separate volume since
> you normally only need it once and never want to see it again
> while you may need the reference for obscure options later.
> Unfortunately, a tutorial doesn't exist for some programs
> you might want to use.
> 
> -- 
>   Les Mikesell
>     lesmikesell@xxxxxxxxx
> 
> 


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